Returns and Cancellations Policy
We provide our clients an option to cancel your order prior to approval via email or phone also with us. Our customer service team will inform you of any cancellation charges depending on the stage of the order you're work is in. If your job is cancelled, any labour hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund (up to 15%-30% of total transaction). We would make sure you don't have to get anything cancelled but in case you are not satisfied we will refund your amount.
Please note that once your order has been placed successfully, no refunds can be issued for any graphic design services.
A print order can be cancelled at any time prior to it entering into production. If you cancel an order prior to it entering into production a MeraPrint.com our Customer Service representative will inform you of any cancellation charges incurred. Please allow at least 6 business days for any refund to be credited to your account. A print order cannot be cancelled and no refund will be given once it has entered into production/printing or any process thereafter. Please note we do not refund for the services of designing. All cancellations must be completed through this website by accessing your Pending Orders. If you do not see a button for cancellation, the job has gone into production and cannot be cancelled.
We aim to Ship products straight after they are printed so they can reach you on the promised time. Typical turnaround time is 5-10 working days depending on your product, Quantity and customization you have ordered with us. Please contact us for more information if you want to have special arrangements. We are open and flexible in doing customization in your order.
The Turnaround Time, which is agreed with you for your order delivery, starts from the Day you approve the artwork/design. If there is any delay during the approval of the artwork/design, we will not be responsible for the delay in delivering your products on the agreed time. So we request you to approve the artwork As soon as possible to avoid any delays.
We are here to help you so we try our level best to serve you with the highest level of customer services. We send the PDF proof for your approval so that you can check your design properly and let us know if the artwork is "Approved for Printing". This procedure is in place to reduce any errors which can accrue in printing and in case if you want to get some further changes, it can be modified. Your artwork is only sent for printing, once you send us the approval for printing.